Woods Case by Design Collective

What is covered under this warranty?

 

This product comes with a 2 year warranty which covers manufacturing defects, inherent termite and borer issues.

 

What is not covered under this warranty?

 

This limited warranty does not apply to:

 

• Normal wear and tear
• Cuts or scratches, or damage caused by impacts or accidents
• Products that have been stored, assembled or installed incorrectly, used inappropriately, or cleaned using the wrong cleaning methods or cleaning products.

No warranty on upholstery/ coverings/ cushion covers

In case you have any questions or need any clarifications do not hesitate to contact our Support Team.

 

Knowing your item: Accessories shown in the photograph are only for representation and are not part of the product.

Each piece is hand crafted by the finest artisans using traditional techniques. Wood grain, color variance, texture changes and knots are all part of the charm of the product and may, hence, vary from item to item. Changes of temperature and atmospheric moisture content may cause some movement. 

 

Damages:  Shipping arrangements have been designed to ensure a zero-damage, hassle-free experience, please contact us immediately, in case:

 

 

• Your item has any scratches or breakage that unfortunately might have occurred in the course of transit warranting your item to be fixed
• Any instruction manual, screws, nuts etc that might have been missed, should be informed to Customer Support immediately, so that they can arrange for the same to be delivered to you
• Your item arrives in damaged condition. All claims for damage must be made maximum within 7 days of receipt of the item. Your request for a repair or refund will be processed as soon as we receive the photographs of the damage to ascertain extent. We request you to retain all packing materials unless instructed otherwise by our team. You have an option of getting a full refund or repair of the product that was received in damaged condition. Refunds for furniture returns will be processed when the item(s) has been picked up by us. Hence, please allow up to 2 to 3 weeks for reverse and then subsequent refund to process.

Cancellations: 

No cancellations will be accepted once an order is placed.

• Cleaning your case will help you maintain it for a long time, make sure that you clean your spectacle case gently with a soft lightly damp cloth; using a rough rag and pressing it hard against the wood might lead to minor scratches