Question 1

What can I buy from you?

Accepted Answer

We've got everything you need to make your home beautiful! Browse through our collection of furniture (from comfy beds to stylish sofas), stunning home decor, and carefully selected accessories. Whether you're looking for a new dining table or some lovely handcrafted decorations, we've got you covered.

Question 2

Are these items made in India?

Accepted Answer

Absolutely! We're proud to work with talented local artisans and craftsmen. Most of our beautiful pieces are designed and made right here in India, using top-notch materials that meet our quality standards.

Question 3

Can I get my furniture customized?

Accepted Answer

Of course! We love helping customers get exactly what they want. Just reach out to us with your ideas, and our friendly team will work with you to make it happen.

Question 4

How soon can I get my items?

Accepted Answer

We'll get your items to you within 4 - 6 business weeks, depending on what you've ordered and where you live. We know you're excited to receive your purchase, so we always try to deliver as quickly as we can!

Question 5

Do I need to pay for shipping?

Accepted Answer

Good news - shipping is free for most products across India! Though if you're in a more remote area, there might be a small additional charge.

Question 6

How can I pay?

Accepted Answer

Whatever works best for you! We accept all major credit and debit cards, net banking, UPI, and popular digital wallets like Paytm and Google Pay.

Question 7

Can I pay cash on delivery?

Accepted Answer

This option isn't available currently.

Question 8

Can I keep an eye on my delivery?

Accepted Answer

Definitely! Once your order is on its way, we'll send you a tracking link via email and SMS. You can follow your package's journey right to your doorstep!

Question 9

What if I change my mind?

Accepted Answer

No worries! You have 7 days to return eligible items. Just make sure they're unused and in their original packaging, and keep your receipt handy. Check out our return policy for all the details.

Question 10

What should I do if something arrives damaged?

Accepted Answer

Oh no! Let us know within 48 hours of delivery by sending us some photos by email. We'll sort it out right away with either a replacement or refund, depending on what works better for you.

Question 11

Will someone help me put the furniture together?

Accepted Answer

You bet! Most of our furniture comes assembled. Certain pieces if require assembly then check the product page to see if assembly is included.

Question 12

Can I cancel my order?

Accepted Answer

Yes! If you need to cancel, just let our customer support team know within 24 hours of placing your order. We'll help you sort it out.

Question 13

How do I get in touch with you?

Accepted Answer

We'd love to hear from you! Drop us an email at thingsonline.in@gmail.com or give us a call Monday through Saturday, 10 AM to 7 PM. We're here to help!

Question 14

Do your furniture pieces come with a warranty?

Accepted Answer

They sure do! Most of our furniture includes a warranty ranging from 6 months to 1 year. The specific coverage details are listed on each product page.

Question 15

How should I take care of wooden furniture?

Accepted Answer

Taking care of your wooden furniture is easy! Keep it away from direct sunlight and moisture, give it a regular wipe with a dry cloth, and treat it occasionally with a gentle wood polish. Don't worry - we'll send specific care instructions with your purchase.

Question 16

Do you offer special prices for big orders?

Accepted Answer

Yes! Planning to buy in bulk or making a corporate purchase? Reach out to our sales team, and we'll work out a special discount for you.

Question 17

Where are you located?

Accepted Answer

We're proudly based in India, with our main office in Noida. We ship our beautiful products all across the country!

Question 18

Can I see these products in person before buying?

Accepted Answer

While we're currently an online-only store, we make sure to provide lots of detailed photos and thorough descriptions of each product. We want you to feel confident about what you're buying!

Question 19

When can I catch the best deals?

Accepted Answer

Keep an eye out for our fantastic deals during festivals and special occasions! Sign up for our newsletter, and we'll make sure you never miss out on our best promotions.

FREQUENTLY ASKED QUESTIONS

Frequently asked questions